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Frequently asked questions
Why is Research Grade cheaper?
Third-party testing and certificates add real cost to every batch. Research Grade skips that step and passes the saving on to you. It's meant for labs that run their own identity and purity analysis.
Do products come with a certificate of analysis?
Research Grade products ship without a COA. A COA Verified line with batch-matched third-party reports is coming soon. Join the waitlist.
What currency are your prices in?
All prices are in US dollars (USD). At checkout, your USD total is converted to the cryptocurrency you choose at the live exchange rate, and that amount is locked while you pay. Stablecoins (USDC / USDT) are paid 1:1 with the USD total.
Which cryptocurrencies do you accept?
Bitcoin (BTC); ETH on Ethereum, Base, Arbitrum and Optimism; BNB on BNB Chain; POL on Polygon; USDC on Ethereum, Base, Arbitrum, Optimism, BNB Chain and Polygon; USDT on Ethereum, Arbitrum, BNB Chain and Polygon. Stablecoins on Base, Arbitrum, Optimism or Polygon have the lowest fees.
Why do I need to send the exact amount?
Every order gets a unique amount. The final digits are how we match your payment to your order automatically. If you send a different amount, we have to review the payment by hand, which delays your order.
How long is my price locked?
60 minutes from checkout. If it expires before you pay, you can get a fresh quote from your order page with one click. Stablecoin amounts don't change.
I sent on the wrong network or the wrong token. What now?
Email [email protected] with your order number and transaction hash. Because we use the same address on every EVM network, funds sent on a supported network can usually be recovered. Funds sent on unsupported networks may not be recoverable.
How much is shipping?
A flat $90 per order, however many items you buy. Estimated delivery: 14-20 days.
What if customs stops my order?
We'll reship it once, free of charge. Email us with your order number and any customs notice you received. See our Terms of Sale.
What is the small order fee?
Orders with less than $40 of products carry a $5 small order fee, which covers payment handling on low-value orders. Add a little more to your cart and the fee drops off automatically.
How do I track my order?
Your order page shows payment status, then tracking once the order ships. Save the private link you get at checkout. You can also find orders placed in the same browser on the Track Order page.
Are these products for human use?
No. All products are sold strictly for laboratory research. They are not for human or veterinary use, and nothing on this site is medical advice.